Product Return Policy
RMA numbers will be issued upon request and are only valid for 90 days after the original invoice date of the order and cannot be extended or re-issued. We are unable to accept any returns without an RMA number.
Full Return Policy
Return packages must be shipped prepaid by the customer, and it is recommended to insure the package as Weltron® (Winston International Ltd.) is not responsible for risk of loss or damage on all returned packages until delivery to our facility. Proper packing should be used, as Weltron® (Winston International Ltd) will not issue credit for product damaged in route due to poor shipping practices.
Returned products must be clean, undamaged, and complete with all manuals, accessories, documents, and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed. Products that are received by us that do not meet these conditions will be subject to additional charges including but not limited to a 10% re-packaging fee and other handling charges.
If your item is not working properly please contact your account representative at 800.726.1411 or email firstname.lastname@example.org for help in trouble-shooting your product and its application.
In rare cases we do find that we have a defective item, and in that case you can return that item to Weltron Products® for replacement or repair. If the item is a stock item, we will repair or replace that item (at our discretion) immediately upon receipt and evaluation of the original product. We can also cross-ship replacement products at a charge, and credit back the original transaction (upon receipt and evaluation of the original goods) in cases where the replacement item is needed immediately. If the defective item is from another manufacturer we will process the return for you in conjunction with their terms and conditions, providing credit, repair or replacement as their terms dictate. Products will be evaluated upon return to us (or to the manufacturer) to confirm they are defective prior to us completing disposition of the RMA.
For Weltron® stock products your right of return covers products that are opened or unopened, and items you are returning because of defects or simply because you changed your mind. We offer a lifetime guarantee for all of the products we manufacture to be free of defect in workmanship or components. Non-working products can be returned to us for repair or replacement at any time but we do not warrant them for misuse, or for any consequential damages from their use. There is no right of return for any clearance items or parts identified as being "all sales final" except in cases of manufacturing defects.
Returning Custom and Special Order Products
All custom, special order, or clearance items are non-cancelable and non-returnable unless items are deemed defective after contacting representative.
Where to Send Your Return
Once your RMA has been approved, please ship to:
200 Hillsboro Street
Oxford NC 27565